Our goal is to make sure you are completely satisfied with the items you order and your experience with PurAthlete. Depending on the reason for the return and the condition of the product, there may be several options available to you.
To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.
For returns, please send the product(s) along with a copy of your invoice to 111 Corporate Dr. Big Sandy, TX 75755 with "Attention: Returns" on the address label. (Returns sent to a different warehouse than the one that originally sent your order will not be accepted.)
When returning an item, we highly recommend using a shipping method that provides step-by-step tracking information to help ensure its safe arrival. We apologize, but we are not responsible for the amount of time it takes for an item to be returned to our facility, or if the item is lost or damaged during the return process.
Once we have received the product and the return has been processed by our warehouse, we can issue the refund or award the in-store credit to your account. Please note that we are unable to accept returns that are dropped off by a customer at any of our warehouse locations.