Our goal is to make sure you are completely satisfied with the items you order and your experience with PurAthlete. Depending on the reason for the return and the condition of the product, there may be several options available to you.
- If you would like to return an unopened product for any reason, less than 30 days after purchase, we can either issue a refund to your method of payment, or we can apply an in-store credit to your account that you can use towards a future purchase.
- If you would like to return a product that you’ve opened, less than 30 days after purchase, we can apply an in-store credit to your account that you can use towards a future purchase.
- If a product you receive is damaged during shipment, arrives after its expiration date, or is not what you ordered, we can send a replacement right away and provide a prepaid return label to retrieve the item.
- If the item you’d like to return was ordered more than six months ago, or if the item was purchased using in-store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.
To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.
For returns, please send the product(s) along with a copy of your invoice to 111 Corporate Dr. Big Sandy, TX 75755 with "Attention: Returns" on the address label. (Returns sent to a different warehouse than the one that originally sent your order will not be accepted.)
When returning an item, we highly recommend using a shipping method that provides step-by-step tracking information to help ensure its safe arrival. We apologize, but we are not responsible for the amount of time it takes for an item to be returned to our facility, or if the item is lost or damaged during the return process.
Once we have received the product and the return has been processed by our warehouse, we can issue the refund or award the in-store credit to your account. Please note that we are unable to accept returns that are dropped off by a customer at any of our warehouse locations.